Shipping & Returns
Thanks for shopping at Berry Quilt & Co! We look forward to dispatching your order.
Shipping Costs
We ship via Australia Post. Most orders are charged at $12 for Standard Post and $15 for Express Post.
Items that are bulky such as wadding will be automatically charged at $17 for Standard Post and $20 for Express Post
Items that are heavy such as books will be automatically charged at $15 for Standard Post and $20 for Express Post
If you have a combination of things in your cart including an item that is heavy or bulky, Your shipping will be charged at the rate of the most expensive item.
Delivery Times
You can choose Regular Post or Express Post for each class of item. Orders received by 2pm on Mondays will be dispatched same day. Orders placed at any other time will be dispatched the following Monday, unless you choose Express Post by 2pm, and we will post ASAP.
Depending on your location, most orders should be received within 3-5 working days, but please allow up to 10 working days for delivery. If there will be any change to this advertised delivery time we will contact you. We will also contact you with tracking as soon as your item is sent.
In Berry NSW 2535, two hours south of Sydney, we are outside the ‘guaranteed overnight’ network for Express Post to many locations, however, choosing Express Post will still speed up your delivery. If you are not sure if Express Post will be quicker for you, check the Australia Post website Express Post information page.
Click & Collect
If you are local and prefer not to pay for shipping, you may choose the Click & Collect option. Collection will be from our Far Meadow Studio during opening hours. After your order is placed, we will contact you during our next opening hours to arrange a mutually suitable time for collection.
Postage Quotes
If you feel the postage charge is too high for your item/s (for example small, light flat items or sashiko threads), choose ‘Click and Collect’ and ask us for a postage quote in the ‘Comments about your Order’ section of the check out process and we will see if we can make it any more economical.
International Post
International Post is possible but please contact us by email for a postal quote. Our site is not set up to provide all the possible postage options but we’d be happy to send to you anywhere. email: thegirls (at) berryquiltandco (dot) com (dot) au. Substitute the symbols for the sections of the address in brackets.
Returns
We hope you love your purchases from our online store, and that our parcel has been a delight to open, but if anything in your parcel does not meet your expectations, please contact us straight away.
Damaged Goods
If your parcel is damaged before opening, please take a photograph of the outside for us. This way we can take up the issue with our freight forwarder if necessary.
If you’ve opened your parcel, please keep your ‘packed by slip’ and any documentation so we can trace the origin of the issue if necessary.
Refunds
We will refund for faulty goods, and your return postage costs will be refunded to you if there is a manufacturer’s fault or if we are at fault.
We do not refund for changes of mind and in this case return postage costs are also not refundable. We take care when posting our stock images but please take into consideration the difficulty of representing colours accurately on a computer monitor when purchasing your fabric. If you would like a snippet of something please call or email us in advance.
Please do not return any goods without contacting us first.
